Kwikee Products Most Frequently Asked Questions
  1. I installed a new Kwikee Step and it is operating the opposite of how it should. Why is that?
  2. How does the step override feature work?
  3. Where are the fuses for my step?
  4. When I level my coach using Auto-Mode, not all of the jacks touch the ground. Why don't I get ground contact from of all the jacks?
  5. The label has come off my step. How can I identify it to order the correct parts?
  6. What part number do I need to use to replace an old part?
  7. I downloaded the Electric Step Manual #888, but the instructions and troubleshooting in it are not working. Is this the right manual?
  8. The control for my jacks is not responding. What do I do?
  9. I am getting an error code when operating my room slide. What does the code mean?
    10.
I installed a new Kwikee Step and it is operating the opposite of how it should. Why is that?

It is probable that there is an issue with the magnetic switch. Make sure the step is installed with a new black (normally open) magnetic switch.

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How do the step override and Auto-Extend features work? The Override switch is 'on' and my step is locked in the extended position.

If your step is equipped with a override switch, turn it to the 'on' position. The step should remain in the extended position with the understep light 'off' when the door is closed. With the override switch turned on, the step extended, and the entrance door closed, turn the vehicle ignition on. The ignition override system will go into effect and the step will automatically retract.
NOTE: If the yellow wire from the four-way connector is not connected to an ignition power source, the ignition safety system will be inoperative and the step will remain in the extended position. In this case, the override switch must be turned off for the step to retract. Turn the vehicle ignition off and open the door. The step will extend and lock in the 'down' position. This is the 'Auto Extend' feature. When the vehicle ignition is turned on, the step will always activate with the door movement, regardless of the override switch position.

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Where are the fuses for my step?

Each RV manufacturer installs the fuses in different locations. Contact the manufacturer for details about the location of the fuses.

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When I level my coach using Auto-Mode, not all of the jacks touch the ground. Why don't I get ground contact from of all the jacks?

The system automatically senses when your coach is level. It can level the coach without all the jacks touching the ground.

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The label has come off my step. How can I identify it to order the correct parts?

To properly identify your step, measure the mounting bolt pattern front-to-back and side-to-side. Compare the measurements with the drawings on our website here.

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What part number do I need to use to replace an old part on my step?

You can find all of our part numbers in our step section located here. Simply click on the image of the type of step you are interested in. You can also download manuals and other information regarding our electric steps here.

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I downloaded the Electric Step Manual #888, but the instructions and troubleshooting in it are not working. Is this the right manual?

Older steps require the Electric Step Manual #875. You can download it by clicking here.

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The control for my jacks is not responding. What do I do?

The Jack Control needs to be rebooted. Disconnect the control from the wire harness for about a minute. Then reconnect it to the harness, set the parking brake and start the engine. It should now function correctly.

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I am getting an error code when operating my room slide. What does the code mean?

The error codes are explained in your owner's manual. Please refer to the one provided at purchase or download it from our web site here.

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